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Unable to recover Pavlovia password


#1

Apologies if this query is misplaced, but I’ve forgotten my Pavlovia password and have been unable to retrieve/recover/reset it. When I click the “Reset password” button, I do not receive an email at the specified address; yet when I try to create a new account with the same address, I am unable to owing to the address already being in use. I have tried multiple times over the past week or so, so assume it is not just a time-delay issue (and have repeatedly checked my Spam folder…). If anyone has any suggestions concerning how to resolve this issue, I’d love to hear them; my only idea at present is “sign up using a different email address”, but I’d prefer to avoid that if possible.

Thanks in advance.


#2

I’ll get in contact by direct message and we’ll sort something out
Jon


#3

For the record, this turned out to be an issue with the server not being permitted (by university security rules) to access the outgoing mail server. I’m afraid it took a while for us to get that sorted out but pavlovia is now allowed to send you email so reminder emails are now possible.

best wishes,
Jon