Unable to recover Pavlovia password

[av6n4e]

Apologies if this query is misplaced, but I’ve forgotten my Pavlovia password and have been unable to retrieve/recover/reset it. When I click the “Reset password” button, I do not receive an email at the specified address; yet when I try to create a new account with the same address, I am unable to owing to the address already being in use. I have tried multiple times over the past week or so, so assume it is not just a time-delay issue (and have repeatedly checked my Spam folder…). If anyone has any suggestions concerning how to resolve this issue, I’d love to hear them; my only idea at present is “sign up using a different email address”, but I’d prefer to avoid that if possible.

Thanks in advance.

[jon]

I’ll get in contact by direct message and we’ll sort something out
Jon

[jon]

For the record, this turned out to be an issue with the server not being permitted (by university security rules) to access the outgoing mail server. I’m afraid it took a while for us to get that sorted out but pavlovia is now allowed to send you email so reminder emails are now possible.

best wishes,
Jon

[Mariagrazia_Ranzini]

Hi, I need to login to my experiments, apparently I forgot my password, and when I try to reset it I receive no email for resetting. Could you please help me?

[wakecarter]

Have you checked your spam folder?

[Mariagrazia_Ranzini]

I had not checked … Sorry for this, problem solved! thank you!