I would like to run my expereiment online and therefor I have created a Pavlovia Account with my University email-Address since they have the license. However, I cannot log in with my password anymore. I also cannot use the “forgot my password” function because for whatever reason (i assume it is my uni-account server) I do not receive the email with the reset link.
Would be glad if someone could help me.
All the Best,
Jakob
Have you checked your spam folder?
yes, it is empty 
Could it be similar to this?
@wakecarter For some reason, I was now able to log in once. I suppose, I had a typo setting up the password and now unconsciously made the same typo. Is there any possibility to change my password, now that I am logged in?
Thanks
It’s unlikely to be the same error unless you created your account in January 2021.
You should be able to change your password here:
yeah, it is not !
Unfortunately,I did not find the edit function in my university account. Also, I am not logged in anymore…
Is there any possibility to get a recovery link other than via “forgot password” because it seems the mail does not arrive…
my University is the University of Graz, Austria
(the IT-Service said they cannot do anything…)
Hello Jakob
look here
but it won’t work without a working email-address.
Best wishes Jens
@wakecarter I just tried if I get a password-recovery link to the Hotmail email address of my private account (without license) and I also don’t receive an email… is it a general problem?
hi Jens, thanks.
Of course I have tried this (several times) but I would not get an email (se also comment below…) but thanks anyway
Hello Jakob
well it works for me. Just got a reset-link. gitlab does not inform you if you are using the wrong email-address. Try potential candidates until you get a reset-link. And get a password-program afterwards. 
If gitlab.pavlovia.org has been black-listed by your university or by some blacklist that your university uses, you won’t get an email. Your university-IT should know if gitlab.pavlovia.org is being blocked. However, I doubt it.
Best wishes Jens
I know, but it is definitely the right address. I also tried with another (new) hotmail address account and there I also do not get a reset-link. What could be the problem, any ideas?
I also don’t think that gitlab.pavlovia.org has been black-listed because it also doesn’t work with my own addresses…
Hello Jakob,
I have no idea why you don‘t get a reset-link. Although, perhaps you mispelled your email-address when setting up the account?
Best wishes Jens
thanks again. No, when I try to set up a new account with the address, it say, it is already in use…
Hello Jakob,
oh what a shame. I am afraid that none of the users will be able to help you any further. Oh, one last idea, at my university we are able to set up email-aliases. Perhaps an alias as new login would help?
Best wishes Jens