"Thank you for your patience" screen not proceeding – Unable to click "OK"

Online experiments
1

Hi everyone,

I encountered an issue with one of my pilot participants during a Pavlovia task. Unfortunately, I don’t have access to their console output, but they reported that they were unable to click the “OK” button on the “Thank you for your patience” screen (screenshot attached)

Screenshot 2025-04-22 135740
Screenshot 2025-04-22 1357402553×1562 29.4 KB

.

This is particularly problematic as participants are supposed to be redirected to the next task via a URL containing important parameters. Ensuring this transition works reliably is crucial for the study. It has worked for me in the past, but this particular time it did not work.

Has anyone experienced a similar issue or found a workaround? Any suggestions would be greatly appreciated.

Thanks in advance!
Akul

2

Do you have any End Experiment custom code?

3

Thanks for the quick response!

I checked all my code components but I do not have an End Experiment custom code in any of them.

I do have an end routine, with custom code at the beginning of the routine. Note that I have checked that the URL works and Pavlovia has redirected to that URL in the past:

psychoJS.experiment.addData("ExpEnd", globalClock.getTime());
cBalanceZ = Number.parseInt(cBalanceZ);
cBalanceA = Number.parseInt(cBalanceA);
completedURL = ((((("https://[censored]?ID=" + expInfo["participant"]) + "&cBalanceZ=") + cBalanceZ) + "&cBalanceA=") + cBalanceA);
psychoJS.setRedirectUrls(completedURL, "");

Akul