Trying to connect Eyelink 1000 - sampling rate problem

OS (e.g. Win10): Win10
PsychoPy version (e.g. 1.84.x): uncertain but I think it’s from 2021
Standard Standalone? (y/n) If not then what?: yes
What are you trying to achieve?: connecting Eyelink 1000 to a PsychoPy task made in Builder

What did you try to make it work?: My collaborator in China is the one with access to the eyetracker itself, so I don’t know all the steps that they have tried. I believe they have tried following tutorials available on the SR forum. They attached the following screenshot of the code component that they added to the task.

What specifically went wrong when you tried that?: They sent the following error message when they attempted to run the task with the previously mentioned code.

pygame 1.9.6
Hello from the pygame community. Contribute - pygame wiki
EDF data filename: TEST
ERROR: setEyesToTrack: Selected sample rate is not supported!
Running experiment on EYELINK CL 5.15 , version 5
Start Recording error : 3
Traceback (most recent call last):
File "D:\PsychoPy\lib\site-packages\psychopy\iohub\devices\eyetracker\hw\sr_research\eyelink\e", line 462, in setRecordingState
if not self._eyelink.waitForBlockStart(100, 1, 0):
RuntimeError: Tracker not connected
0.6664 WARNING We strongly recommend you activate the PTB sound engine in PsychoPy prefs as the preferred audio engine. Its timing is vastly superior. Your prefs are currently set to use [‘sounddevice’, ‘PTB’, ‘pyo’, ‘pygame’] (in that order).

Experiment ended.