Hello!
I’m well aware that when someone clicks on the link without completing the experiment a credit is reserved and is once again “free” when the tab with the experiment is closed. My problem is that I have 7 reserved credits, and I do not know who has an open tab with my experiment in their browser… Is there any other way of “freeing” these credits?
Hi Sigrid, we’re aware this has come up for quite a few people and we’re working on allowing you to release crdits manually (will forcibly kick peple off). @apitiot any news on when that will be made live?
The manual release approach is now available. You will notice a new button, Release selected credits, in the Credit tab of your dashboard. Please note that releasing credits of a running experiment will prevent potential results being saved so don’t press the button too soon!