Hi, I have a problem with the credits that are assigned to my experiment. I assigned 26 credits, and although 21 credits were consumed and 5 credits were not consumed (ı select don’t save incomplete results), there is no available credits to run the experiment. I attached the screenshot of the experiment screen. How can I fix this problem?
Reserved credits are normally released after 24 hours, IIRC. Please check again tomorrow.
If you need the credits today then you can release reserved credits. However, you will lose data from anyone who has started but not yet completed your study.
Hi I can’t release my reserved credits. I don’t think participants are doing the experiment, but so many credits are reserved. How do I release them? (when I go to the credits page, the ‘release credits’ is not highlighted, so I can’t select that).
They should release automatically after, maybe, 24 hours.
Are you the owner of the project or a developer?
I am the owner. 2 credits have been released but 12 are still reserved and I can’t select the release tab. I will keep waiting but in the meantime, I may have participants who are trying to do it but there aren’t enough credits. why do credits get reserved? does that mean someone has started but not finished? the experiment takes only 10 minutes so I can’t figure out what is going on.
Maybe try switching the study to inactive and then back to running?