Cannot save results from online experiment (even though I have assigned credits)

Online experiments
1

URL of experiment: https://run.pavlovia.org/AgustinSainz/tif/html

Description of the problem:
I have been running my experiment on Pavlovia with no problems. I had some subjects who left the experiment before it was over, as such, I released those credits to be able to run them again with new subjects.
However, I noticed that I have not been receiving results from new subjects, while those credits are being consumed and appearing as reserved even though I currently have 7 assigned credits and cannot seem to be getting the results. Meanwhile I have no access to those results as they appear as reserved :confused: Pavlovia is letting me know I have enough credits to run the experiment. I tried to see what was going on by piloting the experiment myself: the experiment works perfectly and once it’s over the following message apears:
Unfortunately, we encountered the following error:

When uploading participant’s results for experiment AgustinSainz/tif
When saving data from a previously opened session on the server
The credit reserved for this session has been released: results cannot be saved

Note: this error appeared to me when I was piloting the experiment again, it works perfectly until the very end
I think the problem has to do with me releasing the credits? Still, I have 7 assigned credits and I do not know what’s going on or how to solve this :frowning:

pavloviaerror
pavloviaerror723×550 9.05 KB

2

I have a similar problem. Have you resolved yours? If yes can you share how you solved it?

3

I wonder if the participant left the experiment running and went back much later. There is a time limit on experiments…though this may be 12 or 24 hours.

I assume you didn’t release reserved credits.

It’s possible that losing Internet access could give this kind of error.

4

Hi Wakefield,

Yes indeed participant said he left the experiment and came back later. So he must have left it for more than 12 or 24 hours then?

I didn’t release the Pavlovia reserved credits because the option is actually grey out on Pavlovia, I cannot click on it. Is it the case that if I manage to release credit then the data would be saved?

5

Releasing reserved credits will CAUSE this error, not solve it.

The option may be greyed out if you have no reserved credits or if you have a licence.

6

Do you think then the data for this participant is lost? I dont have a license but I do have 2 reserved credits (dont know how that happened).

7

I’ve not yet seen someone recover data after the participant has finished if no files have been saved.