Psychopy won't open after fresh install on windows 7 pc

Other
1

Hi all,

I’ve just installed psychopy on a new Windows PC (Windows 7 SP1 64 bit, on a Dell OptiPlex 9020) for testing in our lab, but encountered some problems. After installing, if I try to open psychopy nothing happens. It doesn’t open at all, nothing comes up, and no process is visible in task manager for it either.

I ran "C:\Program Files\PsychoPy3\python.exe" -m psychopy.app.psychopyApp in cmd as per the troubleshooting page, and it spits out some errors. It tracks down at its base to:

File "C:\Program Files\PsychoPy3\lib\ctypes\__init__.py", line 348, in __init__
    self._handle = _dlopen(self._name, mode)
OSError: [WinError 126] The specified module could not be found

along with some other errors that are above it (see attached picture)

This is really weird, and happens when i try to install either PsychoPY3.2020.1.1 or 1.2 for win64, both give me the same error. Any ideas on how this might be fixable (if at all?)

Thanks!
Sammi!

IMG_7697
IMG_76974032×3024 2.56 MB

2

This bug should be fixed in the latest release. The issue is related to HighDPI support being broken on Windows <8.1. Get it here and try it out: https://github.com/psychopy/psychopy/releases

1 Like
3

I’ll give this a shot and see what happens. thanks!

4

this worked, thanks a lot!