Description of the problem:
I moved Universities a few months ago and changed my GitLab/Pavlovia emails to get added to the new institutional license. Still, Pavlovia keeps bringing up the old, now lapsed, institutional license and stops experiments from running. In this instance, the experiment almost always appears under the new license but the information sheet “survey” appears under the old one, and the whole thing doesn’t work.
That’s probably not it. Please could you email sales@opensciencetools.org with the issue and someone should be able to get your account moved to the correct licence.