Error in accessing experiment dashboard and data

Online experiments jsPsych
1

jsPsych version (e.g. 7.3.1):

Hi Pavlovia team,

When I try to access my Pavlovia dashboard and data, this error pops up:

Error when authenticating the experiment designer:

Full description:

{
  "origin": "https://pavlovia.org/api/v2/designers/authenticate",
  "context": "when getting the designer information corresponding to the oauth token",
  "user": {
    "id": 237705,
    "name": "Robin Huang",
    "username": "rhuang42",
    "state": "active",
    "avatar_url": "https://secure.gravatar.com/avatar/8765086eca55f4a6c5a0e627a9ff6153?s=80&d=identicon",
    "web_url": "https://gitlab.pavlovia.org/rhuang42",
    "created_at": "2025-07-09T21:49:53.410Z",
    "bio": "",
    "bio_html": "",
    "location": null,
    "public_email": "",
    "skype": "",
    "linkedin": "",
    "twitter": "",
    "website_url": "",
    "organization": null,
    "job_title": "",
    "work_information": null,
    "last_sign_in_at": "2025-07-28T01:43:55.615Z",
    "confirmed_at": "2025-07-09T21:50:13.751Z",
    "last_activity_on": "2025-08-23",
    "email": "rhuang42@stanford.edu",
    "theme_id": 1,
    "color_scheme_id": 1,
    "projects_limit": 100000,
    "current_sign_in_at": "2025-08-14T02:02:49.588Z",
    "identities": [],
    "can_create_group": true,
    "can_create_project": true,
    "two_factor_enabled": false,
    "external": false,
    "private_profile": false,
    "shared_runners_minutes_limit": null,
    "extra_shared_runners_minutes_limit": null,
    "emails": [
      "rhuang42@stanford.edu"
    ],
    "oauthToken": "acda194c56653abfa1fc34053db97845260baa22eb8438ecb66efdb21673e32e"
  },
  "designer": null,
  "error": "unable to connect to the database: localhost:27017: timed out, Timeout: 30s, Topology Description: <TopologyDescription id: 68a93cdc462e9ebc892ca295, topology_type: Unknown, servers: [<ServerDescription ('localhost', 27017) server_type: Unknown, rtt: None, error=NetworkTimeout('localhost:27017: timed out')>]>",
  "errorCode": null,
  "httpStatusCode": 503
}

Also, error when fetching the experiments and surveys. I can only put two links as a new user, so please let me know if you would like more information.

I’m quite worried about the data being lost, so I would really appreciate any help! Thank you so much.