Description of the problem: Cannot access data via Pavlovia
Hello - my study has been running for a while and contains a good quantity of data - inded it still seems to be working and saving data. However, I cannot access the data via pavlovia.org any more (was fine a couple of days ago). I can login no problem, but when I click on ‘Dashboard’ I get a long error string ending like this:
…when listing the experiments available to the authenticated user",“error”:“unable to list the designer’s experiments: TypeError: this.userIds is undefined :\n@:1:15\n”,“httpStatusCode”:500}*
If the error persists, contact Pavlovia’s administrator.
This seems to be the only way I can contact Pavlovia’s administrator. Obviously I am now worried that my data is lost - please advise what th eissue might be. I can supply more info re the error message, but as a new forum user, it won’t allow me to post more than 2 web links, and the error message contains links.
I got the same error message when I tried to open my ‘Experiments’ tab from the Dashboard this morning. The error persists regardless of browser.
Like Steve, I can also still access the experiments via gitlab (https://gitlab.pavlovia.org).
We’ll try and work out why the dashboard view isn’t showing the data but yes, you can access via gitlab.pavloiva.org, or by syncronizing from the PsychoPy app, or by using some git client directly
The issue has been solved. Someone’s connection to pavlovia.org was interrupted at a most inopportune time, which left a field in the database dangling. I’ve taken care of the matter, and that issue should not occur again.
@YiftachA has this been resolved for you now? There was a problem on the server last night that has been rectified so hopefully you’re back up and running