Credits will not release

Online experiments
1

Hi developers,

I have searched this problem but have not found a solution to what seems to be a bug.

I am trying to release 130 credits that I had previously assigned to another project.

When I click on “Release credits”, I see a message that says “Releasing previously reserved credits….”, but then nothing happens and the credits are not released.

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I would like to have access to these ASAP as I have limited funds to run my Honours student’s experiment.

Thanks!

Deborah.

2

OK, this problem seems to have resolved - I went to the original experiment to which the credits had been assigned, set it back to Running briefly, and released the credits from there. It’s a bit unintuitive that this does not work from the “Credits” tab, though.

Cheers

Deborah.