Hello! I am trying to take my experiment online, i have a pavlovia account, but I keep getting this error message. It happens on every laptop I use so I know its not a laptop issue, but I’m not sure how to fix it and get my experiment live and online. Thanks for the help! [image] e

Please could you copy and paste the whole error message?

Traceback (most recent call last): File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/app/builder/builder.py”, line 1616, in onPavloviaRun File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/app/builder/builder.py”, line 1612, in onPavloviaSync Fil…

Try this solution [image] Can't log in or out of Pavlovia Other If you open File Explorer and go to %AppData%/psychopy3/projects and delete the file users.json that should clear the saved login data (kind of a nuclear option though!)

I’m pretty new to PsychoPy, why would it be a nuclear option? I’ll try it out when im home!

update: i dont see that option, is there anything else i can try? It wont open up file explorer, unless I’m doing something wrong

[image] tanishabali: It wont open up file explorer File explorer isn’t part of PsychoPy. Are you on a Mac? Maybe try Finder to look for users.json

update, it finally worked but now when I try to send the program online it goes to a “404, page not found” link and on pavlovia it wont let me switch the experiment from inactive to active! Thanks again for all your help

Will not send to Pavlovia

Builder

wakecarter October 23, 2024, 10:12pm 4

Try this solution

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Will not send to Pavlovia

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