Error: when I click the log in to Pavlovia button

Online experiments Pavlovia Surveys
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1

Hello, it appears that I am encountering an issue. Specifically, upon clicking the “log in to Pavlovia” button within Psychopy, I am confronted with an unhandled internal error. A window subsequently emerged displaying the following details. It is noteworthy that I am utilizing version v2023.2.3 on a 2020 MacBook M1. It seems that Psychopy is unable to locate my Pavlovia account. Could someone kindly offer assistance? Thank you in advance.

Traceback (most recent call last):
File „/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/app/pavlovia_ui/menu.py“, line 121, in onLogInPavlovia
File „/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/app/pavlovia_ui/functions.py“, line 93, in logInPavlovia
File „/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/app/pavlovia_ui/_base.py“, line 79, in init
File „/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/projects/pavlovia.py“, line 446, in user
File „/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/projects/pavlovia.py“, line 150, in init
AssertionError: Could not retrieve user info for user Felix419, server returned:
{}

2

Are you switching user?

I often have to close Builder and reopen to do that.

3

Yes, but the error still occurs