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Python has stopped working

Hello,
I installed the Standalone Psychopy for 64bit windows (using python 3.6) on my computer which has windows 7, 64bit but when I opened the software, this message was emarged: “python has stopped working.” I don’t know what I should do to fix the problem. Does anyone know the solution?
Thank you

I have this same issue except I’m using Windows 10. Anyone have a solution? I can open the python window by itself by clicking on the exe file.