Hi, I am new to Pavlovia and I just bought some credits for testing. In a discussion thread (Pavlovia Payment Email Receipt (?) - #3 by JKugel) @jon noticed that buyers would be emailed basic receipts. However I checked my inbox and spam box and found nothing. Does Pavlovia still provide receipts now?
I would recommend contacting email@example.com and provide more details on the purchase - we can hopefully assist from there.
As Becca says, you can get advice from this at admin@ or firstname.lastname@example.org. Note that:
- the basic receipt is from stripe.com (the credit card payments processor) rather than pavlovia.org.
- the times when this sometimes fails to arrive is when an email address has been entered incorrectly or when there is confusion caused by the person making the purchase having a different email address from the Pavlovia account holder receiving the credits