Participants experiments data not uploading corretly

URL of experiment:

Description of the problem: Hi, everyone! I have been having some problems with my experiment. Some participants reported to me that the dialog box “Uploading your data, please wait” stays on the screen for a long while, and the dialog box at the end with the confirmation never appears. As a result, they ended up closing the window and the credit goes on “reserved credit”. Out of 60 sessions carried out, I only have 10 completed and I have had about 40 reserved credits of participants data that I have lost.

In addition, the aborted experiments excel files are blank, despite the experiment settings set to save aborted sessions.

Many thanks!

I’m having similar problems with too many reserved credits and no data showing up, although I do have “save incomplete data” activated. Did you find a solution? What did you do?