Online participants receiving "No information is available for this experiment" message

URL of experiment: Pavlovia

Description of the problem:

I have received multiple emails from online participants who are presented with the following message upon uploading the experiment:

I have tested the link on multiple browsers. The error appears on the following: Firefox, Microsoft Edge and Bing. For me, the experiment runs correctly on Google Chrome so I instructed participants to run it on there. However, I am now being told that some participants are receiving the same error message on Chrome too.

Any help would be very gratefully received.

Thank you,

Your participant link should have run in it.


Many thanks for your response. My apologies, I provided you with the wrong participant link. The link did include run in it: PrototypeRT [PsychoPy]

However, I did just run the link across a series of different browsers and had no issues, so I’m hoping the issue has resolved itself.