NaN Credits (recently purchased) and Dashboard not working

Online experiments
1

I recently purchased some credits, run a few experiments and all was running smoothly until yesterday.
Now my credits are NaN and cannot use the dashboard to access my experiments. However, if I go on the experiment page itself, I can see the residual credits I have and they are actually being used at the moment by my participants.
Also, I can assign credits from the experiment page but not release them, since I can’t access the dashboard. Can anyone help me with that?

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Thanks a lot

2

Hmm, that’s strange. I wonder if you could try logging out of pavlovia and logging back in?

3

I’ve tried several times, but nothing changed.

4

OK, I’ve never seen this happen before - we’ll look into it

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5

Dear @debora_zanatto,

There seems to have been an issue associated with the workshop license expiring, which left your profile in limbo. I have just sorted the matter.
With my apologies for the mishap.

Alain

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