I’m not sure who to contact. I have a problem about “lost” credits.
I bought 50 credits today and assigned it to a new experiment. Then I noticed that the experiment constantly produces error messages. I couldn’t figure out why, so I deleted the experiment and then created it again as a completey new one. The experiment now works fine, but the 50 credits are gone.
I therefore bought 50 credits a second time. My dashboard shows (correctly) 100, but only 50 can be assigned in the experiment section.
Did the first 50 credits get deleted with the first experiment? Can they be reactivated somehow (or something)? Because they still exist on the dashboard.
My apologies for the mishap: I had not anticipated the scenario where a designer would delete an experiment without releasing the assigned credits first. I have restored your 50 credits, and updated pavlovia.org back-end to make sure that credits are released whenever an experiment is deleted, from now on.
Cheers,
many thanks for your response. In fact I should have released the credits first, but at that moment I just didn’t think about it. Thank you very much for the quick help.
Hi,
I made the same mistake of deleting a project without releasing the assigned credits.
I have some (11 in total I believe) in the following experiments:
I am actually having the same issue. I have two credits that are stuck because I did not un-assign them before deleting my projects. Can I have some help with releasing them? Thank you so much
Me too! I bought new credits and accidentally assigned them to a version of the experiment that had already been deleated: Maari13/facerecognitionexp_v2. I don’t seem to be able to find a way to release the credits or transfer them to the correct experiment (Maari13/facerecognitionexp). Is there a way I myself could do something about it? Today (27.04) is the last day of running my experiment, I would really need the credits now.
I had some issue with transferred credits and I bumped into this thread so I figure I can post my problem here.
My department purchased a total of 600 credits (once 100 credits, the other time 500 credits with additional 50 credits courtesy). So my account should have a total of 650 credits. However, I only see 260 in my account. Can you please check the status of the credits? And if not, can you please let me know who I should contact?
Hello,
The same problem applies to me. Without removing the attribution, I removed certain experiments (543 Credits). Could you give my credits out?
Best Regards
I ran into the same issue and deleted the project without releasing 313 credits assigned for the project ‘The Odd One Out 2’. Coud you release the credits for me as well? Thank you!
