I’m not sure who to contact. I have a problem about “lost” credits.
I bought 50 credits today and assigned it to a new experiment. Then I noticed that the experiment constantly produces error messages. I couldn’t figure out why, so I deleted the experiment and then created it again as a completey new one. The experiment now works fine, but the 50 credits are gone.
I therefore bought 50 credits a second time. My dashboard shows (correctly) 100, but only 50 can be assigned in the experiment section.
Did the first 50 credits get deleted with the first experiment? Can they be reactivated somehow (or something)? Because they still exist on the dashboard.
Thanks in advance for any help!