Experiment Submitted but No Data; Credit reserved instead of consumed

[Sydney_Fortner]

Hello all!

We have a subject (only 1/50 experiences this issue) who submits her survey every week and receives a confirmation of submission, but we do not receive her data. It says that her credit is reserved, instead of consumed, and it doesn’t track that any sessions have been run. I’ve attached a screenshot below to help. Does anyone else experience this issue, or have an idea of what could be happening? We have had her try different browsers, restart her computer, etc… nothing seems to be fixing this issue.

Thanks for any tips or help!

[wakecarter]

It might be that session tracking doesn’t yet work for Pavlovia Surveys.

I suspect that this participant is somehow aborting her survey before submission, or before the data is saved. What does the end of the survey look like? Do you redirect to another website on completion?