Data saving issue

If this template helps then use it. If not then just delete and start from scratch.

OS (e.g. Win10): Mac
PsychoPy version (e.g. 2024.2.4 Py 3.8): 2024.2.4
Standard Standalone Installation? (y/n) If not then what?: y
URL of experiment: new_clock_task [PsychoPy]
Do you want it to also run locally? (y/n) n
What are you trying to achieve?: collect data

What did you try to make it work?: n/a

Link to the most relevant existing thread you have found:

What specifically went wrong when you tried that?: data submission error
Include pasted full error message if possible. “That didn’t work” is not enough information.

Participants told us there is data submission issue - "Unfortunately we encountered the following error:

  • when terminating the experiment
  • when uploading participant’s results for experiment: jli-neuro/new_clock_task
  • Data for this experiment have been saved more often than allowed by the throttling period

Try to run the experiment again. If the error persists, contact the experiment designer."

about 10% of participant’s data was lost because it cannot be saved. any idea why this happened and how can it be fixed?

Do you have periodic data saving turned on?