I have an online experiment on Pavlovia where the status is set to “running.” Everything is normal and the data can be downloaded until I have someone who completed the study using Safari (all the other ones were completed using Chrome)—neither can I see that he consumed one credit nor can I see his data.
I tried looking for this issue in the older posts but haven’t seen a super relevant one yet.
For PsychoPy version, I have the “Use PsychoPy version” under “Experiment Settings” set to blank.
If anyone knows a solution/something relevant to this issue, I would love to hear them. I really appreciate your help—thank you!