Cannot change user in tab in PsychoPy

Traceback (most recent call last):
File “/Applications/”, line 114, in onSync
File “/Applications/”, line 702, in syncProject
File “/Applications/”, line 444, in user
File “/Applications/”, line 150, in init
AssertionError: Could not retrieve user info for user DaveG, server returned:

Description of the problem:

I have some type of python error when trying to access online study access and this type of error happens when trying to click on any online button functionality.

I sometimes have to change user but then close and reopen PsychoPy for it to work.