Cannot change user in Pavlovia.org tab in PsychoPy

Online experiments
1

Traceback (most recent call last):
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/app/pavlovia_ui/menu.py”, line 114, in onSync
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/app/pavlovia_ui/project.py”, line 702, in syncProject
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/projects/pavlovia.py”, line 444, in user
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.8/psychopy/projects/pavlovia.py”, line 150, in init
AssertionError: Could not retrieve user info for user DaveG, server returned:
{}

Description of the problem:

I have some type of python error when trying to access online study access and this type of error happens when trying to click on any online button functionality.

2

I sometimes have to change user but then close and reopen PsychoPy for it to work.