Hi! I’m having trouble transferring unused credits to a colleague who is listed in one of my groups. When I attempt to transfer credits to her (by entering her username), nothing happens—there’s no confirmation, and the number of available credits stays the same. I’ve also noticed that the group itself has no associated project, and I’m unsure what the group is actually for or whether it’s required for credit transfers.
Could you please clarify:
- What conditions must be met to transfer credits between users?
- Whether group membership affects the ability to transfer?
- Who I can contact directly for help if this issue persists?
Thank you very much for your time and support!
Best regards,
Lillian Xu
