Screen issue - horizontal green lines

Hi, a colleague is having issues with his installation of PsychoPy. We’ve uninstalled it several times and reinstalled the latest version but every time he runs a program he gets the following type of display.

It’s a windows based laptop (I can find out more details if necessary) but I wondering if anyone might have any ideas what might be going on, or have seen this before. Apparently, a few months back it worked fine on this machine and the screen is ok for everything else so it must be some kind of software configuration rather than a hardware issue.

It should just be a normal grey background with white text.

As discussed elsewhere
e.g. Stimuli appearing strange, broken with green lines - #14 by jon
this is a bug in the intel graphics drivers that is now fixed. Your colleague needs to update their graphics drivers