Recover lost experiment data

URL of experiment: Pavlovia

Unfortunately, my hard drive died yesterday. Meaning I lost my downloaded experiment data. I had already marked this experiment as ‘deleted’ on the dashboard a few weeks ago. But when I check the experiment, I can still see the ‘download results’ button. However, when I try to download the results, I get an error. Is there a way to download the data from a completed experiment that’s been marked as ‘deleted’?”

Screenshot of experiment page.

This is the error in question:

unknown error, possibly an Internal Server Error

If the error persists, contact Pavlovia’s administrator.

Full description:

“error”: “unknown error, possibly an Internal Server Error”,
“msg”: “error when preparing the result archive, command status: 3072”