Recording files are missing from results

URL of experiment: 音频 [PsychoPy] video [PsychoPy]

Description of the problem: I would like to ask that my experiment presents different experimental results in the plot phase and the run phase. In the plot stage, my experiment will generate a lot of recording files, but in the run stage, after downloading the data, it is found that there is only one recording file per person, and there is no sound in it. I don’t know what to do anymore, so I came to ask you and I would be very happy if I could get a response.

Is this the same issue?

This might be a case where upgrading to 2022.1.0 might help.

Thanks for your answer,I have upgraded psychopy and synced it to pavlovia, but the result of the run is still the same as before.

Hi There,

You might need to rebuild your experiment in 2022.1 - could you try making a basic experiment first in 2022.1 (one routine with a mic component in a loop) then sync it and run it. That should save one file per trial. I’ve tried that my side from a windows 10 and it should work - do let us know if you are running a different operating system.

If possible however, I would hold off maybe a week if you can? So sorry about this, but the 2022.1 release currently has a bug where if you sync to pavlovia it will freeze up, a project it made, but PsychoPy does become none responsive - you might have experienced that already if you synced a study from 2022.1 (the dev team are working on that before advertising the release widely).

Becca

Hello, thank you for the answer, upgrading psychopy can solve this problem! I can now download all the recording files, thank you!

1 Like

Marvelous!! I am very pleased - I really would recommend keeping an eye out for the next 2022 release coming very soon too - we are aware that it isn’t as smooth pushing experiments to pavlovia at the moment in 2022.1 and we hope to have that sorted soon - but for now, so long as you have a study that works online and gets you the data that’s fantastic!

Becca

Hi,
I am having a similar issue, but I am already using version 2022.2.2. In pilot mode the experiment works perfectly and many recording files are created, but when I finished creating the entire experiment and changed it to running mode I found out that the recording files are not uploading anywhere… What should I do?
I should note that the recordings are probably created fine at some point, since the .csv file does contain their transcriptions, they are just not uploaded to the gitlab for some reason. Also, I am not getting any error message - everything seems perfectly fine but then the recording files are nowhere.

I spent so much time building this experiment, but now I can’t use it and I am not sure what to do, so I would REALLY appreciate any help resolving this!

Thanks!
Tal

Hi Tal,

The recordings won’t be in the gitlab but should be downloadable from the “download results” button on the pavlovia experiment page - do you find the files there?

Becca

Hi Becca,

It’s there! Thank you!! (I thought all of the results are downloaded when doing a sync through Psychopy so I didn’t think to look elsewhere…).
If these files are not stored on gitlab, is there any storage limit to that? (in size or in number of files)
My experiment has about 300 trials so I will have ~300 short recordings per participant (each recording is 1 - 4 seconds), and I saw that there’s a button to delete media files so I can do that every few participants, but it would still probably reach 2000-3000 files at some points. Should I expect any problems with that?

Thank you so much!
Tal

Hi Tal,

That’s great!

At the moment we don’t place limits on storage however we do monitor it from our side just incase. If the amount of memory used becomes too high we will like contact you (though if you occasionally spring clean as you describe that will mean we won’t need to get in touch to prompt!).

Best wishes,
Becca