PsychoPy comes up with an error when I try to log into Pavlovia

Hi everyone!

I am a final year student and have recently created an experiment in the PsychoPy builder.
I have created an account on Pavlovia, but when I try to log in to it from my builder, it comes up with the following error:

Traceback (most recent call last):
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\app\”, line 128, in checkForLoginURL
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\projects\”, line 111, in login
if currentSession.user is not None:
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\projects\”, line 446, in user
self._user = User(self.gitlab.user.username)
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\projects\”, line 150, in init
assert ‘gitlabId’ in, _translate(
AssertionError: Could not retrieve user info for user NataliaStachowiak, server returned:

I’ve tried from multiple devices, and it still fails to work.

Any advice will be greatly appreciated!


Hi Natalia,

Are you still encountering this issue?

Best wishes,

Hi Becca,

Thank you for your response.

The issue seems to have been fixed, thank you!

Best Wishes and Happy New Year,