Psychopy builder plugin/packages manager problem

Builder
1

If this template helps then use it. If not then just delete and start from scratch.

OS: Win 11 Pro
PsychoPy version (e.g. 2024.2.4 Py 3.8): 2024.2.1post4 Py 3.10
Standard Standalone Installation? (y/n) If not then what?: y
Do you want it to also run online? (y/n) n
What are you trying to achieve?:

I am trying to update a plugin. The developer team of the plugin advised me to:

  1. Close all psychopy windows
  2. Find and delete the entire .psychopy3 folder at C:\Users\xxx\AppData\Roaming\psychopy3
  3. Launch PsychoPy builder and install the plugin from the Plugins/Packages window (from the Tools menu)
  4. Close all PsychoPy windows and launch once more.

I have done the same thing a few times before and it has always been working fine. But this time I am getting a “could not retrieve plugins. Try restarting the psychopy app and make sure you are connected to the internet” when I open plugin/packages manager from the Tools menu.

I’m pretty sure I have a good internet connection. Is this an issue on my end or is it something related to your server? Thank you in advance!

2

I have tried on two different computers and with different network and I’ve been getting the same issue

3

I installed Psychopy on a new computer that has never had Psychopy before and I am getting the same error when I open plugins/package manager. Any help is appreciated! Thank you!

4

Deleting the entire .psychopy3 folder seems a bit drastic.

Plugins have improved since 2024.2.1. Are you able to update?