Problem using Tobii pro tx300 with psychopy2023.2.3

Builder
1

OS : Win11 / Win 10
PsychoPY version : 2023.2.3 and 2023.1.3
Standard Standalone? : Yes I think
What are you trying to achieve?: Using my Tobii Pro TX300 work with the experiment I built.

Context
I am trying to make a memory task using PsychoPy2023.2.3. I used my laptop to build the experiment (using Windows 11) and transferred it to a computer that isn’t connected to WiFi with the Tobii eyetracker (that uses Windows10). The experiment works fine without any eye-tracking components, but crashes once it hits any eye-tracking routine/task. The transfer from my laptop to the local computer doesn’t seem to be a problem since other experimetns can run. The Tobii isn’t the problem either since it runs fine with E-Prime (used by my colleagues on the same computer).

File "C:\Users\LaboCognac\Desktop\JacobM\exptestdetobi\exp_test_tobii_lastrun.py", line 221, in <module>
   etRecord.status = STARTED
 File "C:\Program Files\PsychoPy\lib\site-packages\psychopy\hardware\eyetracker.py", line 33, in status
   self.tracker.clearEvents()
 File "C:\Program Files\PsychoPy\lib\site-packages\psychopy\iohub\client\__init__.py", line 153, in __getattr__
   raise AttributeError(self, name)
AttributeError: (<psychopy.iohub.client.ioHubDeviceView object at 0x000001D155C21640>, 'clearEvents')
################# Experiment ended with exit code 1 [pid:404] ##################
66.3516     INFO     Loaded monitor calibration from ['2024_02_16 09:41']

What did you try to make it work?:

  • The problem seems to be PsychoPy linking up to my Tobi Pro TX300.
  • I have tried each component (calibration, validation, starting and/or stopping the recording) in 2023.2.3, all lead to this crash
  • I have seen on this forum that someone with a similar problem changed the version back to PsychoPy2023.1.3 and it worked for him/her. I uninstalled everything, then installed PsychoPy back with version 2023.1.3. Still the same problems. (From Tobii TX300 connection error in the latest version)
  • I have made from scratch two different versions of the experiment, one for each version (2023.2.3 and 2023.1.3).
  • I have seen someone in here manually change the eyetracking component to Tobii’s. I do not know how to do this, if someone thinks this could be the solution I’d love for someone to explain how to proceed. (From Error when connecting to Tobii eyetracker - #4 by Jar_Young)
  • Tried all these manipulations from a computer that has Windows 10 instead of my laptop as to transfer from a computer that uses the same windows version.

What specifically went wrong when you tried that?:
When loading the experiment without the eye-tracking components, everything works perfectly. When I add any of the components, the experiment starts for a few seconds then crashes (it doesn’t even get to the calibration routine, which is normal considering it is part of the problem). If i disable it, the experiment runs until it reaches an eye-tracking component. The error code is