Experiment crashing (eye-tracking with Tobii Pro Nano)

Builder
1

I am having a problem getting an experiment to run with the Tobii Pro Nano

OS (e.g. Win10):
PsychoPy version (v2023.2.2):
Standard Standalone? (n) If not then what?: networked machine
What are you trying to achieve?:
I have an eyetracking study that was written in v2022.2.5 which runs with the Tobii Pro Nano on my laptop, but not on any other machine. I tried to run it in 2023.2.2 and it would not perform the calibration and validation and then crashed.
What did you try to make it work?:
I downloaded the Tobii Eyetracking support plugin. I tried getting Psychopy to run in 2022.2.5. I downloaded 2022.2.5 onto a stand alone machine and it will not run. I have now tried to rewrite in 2023.2.2 - the experiment worked until I added the eyetracking components - it will not do the calibration it crashes - the error messages are pasted below
What specifically went wrong when you tried that?:
Include pasted full error message if possible. “That didn’t work” is not enough information.
File “C:\Users\ridoutn\Desktop\DotProbeET\DotProbeETnew_lastrun.py”, line 784, in
run(
File “C:\Users\ridoutn\Desktop\DotProbeET\DotProbeETnew_lastrun.py”, line 382, in run
calibration.run()
File “C:\AstonApps\PsychoPy2023-2-2\lib\site-packages\psychopy\hardware\eyetracker.py”, line 197, in run
self.last = self.eyetracker.runSetupProcedure(dict(self))
File “C:\AstonApps\PsychoPy2023-2-2\lib\site-packages\psychopy\iohub\client_init_.py”, line 153, in getattr
raise AttributeError(self, name)
AttributeError: (<psychopy.iohub.client.ioHubDeviceView object at 0x00000153A4D9D040>, ‘runSetupProcedure’)
ioHub Server Process Completed With Code: 0
################# Experiment ended with exit code 1 [pid:7368] #################

2

Hi There,

At the moment we still recommend Psychopy version 2022.2.5 as the most stable release for eyetracking - we are working on fixes for the next release but if possible I would suggest selecting :experiment_settings: > Use Version > 2022.2.5

3

Thanks

Does the pc have to be networked? We downloaded v2022.2.5 onto a stand alone machine that is not networked and the same issue happened. We also tried to get more recent versions on a PC that was online to run as v2022.2.5 and every time we get the same error and it won’t even run the calibration. It’s very frustrating!

4

Hi Becca,

I must use the latest Psychopy as my other integration devives plugins for not work on Python 3.8. I got my very complex experiment running on 2025.1.1 except Tobii Pro Nana is not working.

It only works on 2022.2.5 as per my various trials and errors.

Is there any way to get the Tobii Pro Nano working on 2025.1.1 as well please?

If I must use 2022 for Tobii Nano Pro, my other many integrations do not work.

Please advise.

Best wishes