Error when authenticating the experiment designer:

Online experiments
1

URL of experiment:

Description of the problem: I logged in to pavlovia and got this error:
Error when authenticating the experiment designer:

undefined

If the error persists, contact Pavlovia’s administrator.

Full description:

“\r\n504 Gateway Time-out\r\n<body bgcolor="white">\r\n

504 Gateway Time-out

\r\n
nginx\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n”

What can be done to solve it?

2

I have the same problem. I read here that is a temporary problem:

We have to wait, I guess.

3

Just want to confirm that I get the bad gate error too. I can’t access my experiment or my account via pavlovia. Data does not save.

4

I have the same problem here.

5

I am experiencing the same issue that started this morning. It says the same message and to contact Pavlovia’s administrator. Does anyone know how we get in touch with them? I didn’t see any contact information.

6

I am experiencing the same message as well, as is a colleague.

7

Any update on this? Same issue here.

8

I e-mailed the open science tools administrator and also emailed the consultants at open science tools but haven’t heard anything yet.

9

Error when authenticating the experiment designer:

undefined

If the error persists, contact Pavlovia’s administrator.

Full description:
“\r\n504 Gateway Time-out\r\n<body bgcolor="white">\r\n

504 Gateway Time-out

\r\n
nginx\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n”

Any updates?
I’ve tried with different browsers and I can’t do it in any of them.

Thanks!

10

Following to see when there is an update. I am also experiencing this issue.

11

Hello everyone!
I have now e-mailed the operations manager, the chief science officer and the administrator for Open Science Tools. No reply yet but I will keep trying.

3 Likes
12

I also have the issue. What can I do? Did this just go way for people?

image
image1888×559 23 KB 

{
  "headers": {
    "normalizedNames": {},
    "lazyUpdate": null
  },
  "status": 500,
  "statusText": "Internal Server Error",
  "url": "https://pavlovia.org/api/v2/designers/authenticate?updateFromGitLab=true",
  "ok": false,
  "name": "HttpErrorResponse",
  "message": "Http failure response for https://pavlovia.org/api/v2/designers/authenticate?updateFromGitLab=true: 500 Internal Server Error",
  "error": "<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 3.2 Final//EN\">\n<title>500 Internal Server Error</title>\n<h1>Internal Server Error</h1>\n<p>The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.</p>\n"
}
13

Good morning,

Mea culpa. I made a change to the server configuration, which resulted in this error.
This has now been corrected.
My apologies for the mishap.
Cheers,

Alain

1 Like
14

I can confirm that is works now :slight_smile: