Hello everyone,
I have been using psychopy in the last weeks without troubles, now the app doesn’t start and I can’t figure out why. I uninstalled it and downloaded it again, but the error message stays the same.
Hope I explained my problem well. I appreciate any help a lot!
OS Sierra 10.12.6
PsychoPy version 3.0.5
Standard Standalone Version
**What are you trying to achieve?:
-opening the app
-finding folders userPrefs.cfg and appData.cfg
What did you try to make it work?:
- uninstall it, download and install same version again
- tried cleaning app preferences and app data (from troubleshooting advice) but could not find folders userPrefs.cfg and appData.cfg
→ in Terminal it says no module named psychopy after entering:
python -c “from psychopy import prefs; print(prefs.paths[‘userPrefsDir’])”
This is the error message (without binary images):
Notes: Translocated Process
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libwx_baseu-3.0.0.4.0.dylib 0x0000000107c0434b typeinfo name for wxObject + 3
1 _aui.cpython-36m-darwin.so 0x00000001130047f6 sipwxAuiManager::~sipwxAuiManager() + 54
2 _aui.cpython-36m-darwin.so 0x0000000113004d2e 0x112fdf000 + 154926
3 siplib.cpython-36m-darwin.so 0x0000000104a6149a 0x104a59000 + 33946
4 siplib.cpython-36m-darwin.so 0x0000000104a610ae 0x104a59000 + 32942
5 org.python.python 0x000000010057e17a PyType_GenericAlloc + 5242
6 org.python.python 0x0000000100557dd9 _PyDict_HasOnlyStringKeys + 5737
7 siplib.cpython-36m-darwin.so 0x0000000104a5f660 0x104a59000 + 26208
8 siplib.cpython-36m-darwin.so 0x0000000104a61279 0x104a59000 + 33401
9 org.python.python 0x00000001006474b9 PyInit_gc + 2921
10 org.python.python 0x000000010064784d _PyGC_CollectNoFail + 61
11 org.python.python 0x0000000100616cf2 PyImport_Cleanup + 290
12 org.python.python 0x0000000100626f5c Py_FinalizeEx + 124
13 org.psychopy.PsychoPy3 0x0000000100002f3c 0x100000000 + 12092
14 org.psychopy.PsychoPy3 0x0000000100000f4b main + 347
15 org.psychopy.PsychoPy3 0x0000000100000dc4 start + 52
Thread 1:
0 libsystem_kernel.dylib 0x00007fffe9c5044e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fffe9d3a48e _pthread_wqthread + 1023
2 libsystem_pthread.dylib 0x00007fffe9d3a07d start_wqthread + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fffe9c5044e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fffe9d3a621 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fffe9d3a07d start_wqthread + 13
Thread 3:
0 libsystem_pthread.dylib 0x00007fffe9d3a070 start_wqthread + 0
1 ??? 0x0000700002c9fbd0 0 + 123145349102544
Thread 4:
0 libsystem_pthread.dylib 0x00007fffe9d3a070 start_wqthread + 0
1 ??? 0x0069004600640065 0 + 29555173208883301
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000107c04348 rbx: 0x000000010aefb5d0 rcx: 0x0000000000002427 rdx: 0x0000000000002426
rdi: 0x000000010be717f0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4f0 rsp: 0x00007fff5fbfd4a8
r8: 0x0000000000000fff r9: 0x00000000000000a9 r10: 0x0000000000000001 r11: 0x000000010be86000
r12: 0x000000010be60878 r13: 0x0000000114668708 r14: 0x000000010aefb5d0 r15: 0x000000010080d200
rip: 0x0000000107c0434b rfl: 0x0000000000010293 cr2: 0x0000000100bae600
Logical CPU: 1
Error Code: 0x00000000
Trap Number: 6
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 10189
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=407.6M resident=0K(0%) swapped_out_or_unallocated=407.6M(100%)
Writable regions: Total=229.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=229.5M(100%)