Brainwaves don’t record on the Emotiv cloud

Hello, I’m trying to integrate PsychoPy with my Emotiv EPOC X headset after watching this video(https://www.youtube.com/watch?v=RRXs55ZScFg).
I’m currently using Emotiv Pro as a user of EmotivPRO Standard Team.
Even though I followed the video instructions exactly, it seems that the EEG data is not being saved to the cloud, as I can’t retrieve the data from the Emotiv Pro program.
how should I resolve this in my case?