Use the topic template
I’ve just updated the topic template for the Builder category and copied it (with minor edits) to the Online category.
Please answer the questions on the template.
OS (e.g. Win10): Macs can be particularly tricky. Older versions of Windows may need older versions of PsychoPy.
PsychoPy version (e.g. 2024.2.4 Py 3.8): Your issue may have been fixed in a later version, or may work better in an earlier version.
Standard Standalone Installation? (y/n) If not then what?: Custom installations or VPNs may bring their own problems.
Do you want it to also run online? (y/n) Some solutions only work locally (or only work online) so it is useful to know whether you want it to work in PsychoPy and PsychoJS or just one of the two.
What are you trying to achieve?: Be brief.
What did you try to make it work?: Include custom Python code and/or screen shots of your flow and relevant routines/components.
Link to the most relevant existing thread you have found: Search for your error message if you have one, and use the advanced options to find solved topics.
What specifically went wrong when you tried that?: Give the error message and/or clear details of what went wrong.