Stimulus Timing issue

Any suggestions regarding this issue? I’ve tried a few things since i last posted this but it doesnt seem to affect the output. Another researcher with a script using videos is experiencing the same issues: At the start of the paradigm, a window pops up for a millisecond and then the initial fixation is extended by 4-5 seconds before the first video and then there is similar duration issue (~ +3s) for fixation prior to each video without the popup window. This seems similar to the issue reported in Loading times for routines with videos are slow except that they used builder. I tried using TextBox instead of TextStim but that did nothing.
Any suggestions would be helpful. Thank you.