PsychoPy 3.0 2021.1.1.2 won't open on macOS Mojave

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1

Downloaded the PsychoPy app from the standalone version on psychopy.org but it does not open on my computer. I am using MacOS Mojave. I’ve used psychopy tons of times without issue but this time I get a dialogue box with the message “PsychoPy error” with button options to visit the console or terminate Psychopy.

the console has these messages with regard to Pyschopy:
27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 0 vs 690, 513,

OSErr AERemoveEventHandler(AEEventClass, AEEventID, AEEventHandlerUPP, Boolean)(aevt,oapp handler=0x1000fffc0 isSys=NO) err=0/noErr

OSErr AERemoveEventHandler(AEEventClass, AEEventID, AEEventHandlerUPP, Boolean)(aevt,odoc handler=0x1000fff90 isSys=NO) err=0/noErr

OSErr AERemoveEventHandler(AEEventClass, AEEventID, AEEventHandlerUPP, Boolean)(GURL,GURL handler=0x1000fff60 isSys=NO) err=0/noErr

i also tried to download using pip and homebrew and nothing has worked! I really have to work on an experiment so I am super worried

2

In terminal could you try doing:

cat ~/.psychopy3/last_app_load.log

that might give us some clues as to what’s gone wrong.

Alternatively there’s further advice here on cleaning out preferences in case those have become broken:
https://www.psychopy.org/troubleshooting.html

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4

hi @jon thanks so much for your help!

After trying to download the packages without success i figured my computer’s os was probably to blame so I wiped it out and updated my os to big sur which i am realizing now may have been a mistake as I am reading a lot about the graphics changes apple made during the upgrade, basically,
I figured out how to get the commands to run and it seems like psychopy can’t find opengl or AppleIntelKBLGraphicsGLDriver.bundle

I know this is was a common error but that you fixed it a while back so I am confused as to what is going on!

Here are the exact console messages:

Mar 22 23:26:11 Leahs-MBP PsychoPy[36410]: getattrlist failed for /System/Library/Extensions/AppleIntelKBLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsGLDriver: #2: No such file or directory
Mar 22 23:26:11 Leahs-MBP PsychoPy[36410]: getattrlist failed for /System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/GLRendererFloat: #2: No such file or directory

i am running python 3.9 and have downloaded the standalone app for psychopy3. i’ve also used pip to install psychopy and after a few errors related to hdf5 not loading i got it to install fully. despite this when i click on the app icon to get the gui to open i get the “terminate” or “open console” options. I have deleted the configuration files within the psychopy3 app as well.

Sorry again for all the bother and thank you!

5

I downloaded a fresh version of the standalone and by some magic it worked!

6

Glad you got it fixed Leah. For Big Sur it’s important to make sure you aren’t accidentally running an older version - best thing on that platform is to pu tall the older versions in recycling and empty the bin so that it doesn’t accidentally use one (e.g. when you double-click a file).

1 Like
7

Ok thank you so much Jon!

Léah