OS Win10 Pro 64b
PsychoPy version 2023.2.3, but tried also with 2022.2.5 and same problem occurs
Standard Standalone? Yes
What are you trying to achieve?: Open psychopy on university-run computers (all identical, same installation).
What is the problem? On startup, the three windows (runner, coder, builder) open, but as soon as the tips window or the version compatibility warning window is closed, the app crashes. If I am quick I sometimes manage to open an existing experiment in coder, but the app crashes right after that, before I can start the experiment.
This is NOT a problem with the experiment, which runs fine on other computers, but with the installation/running of psychopy on these specific computers.
What did you try to make it work?:
- the usual: rebooting, reinstalling, running offline, retrograding versions
- removed appdata.cfg as recommended in the troubleshooting page
- checked for a version folder following a previous thread (Experiment not running on the new version of Psychopy; Edit: Builder view not opening) => no folder
- checked for a pavlovia error: pavlovia was never connected to psychopy, there is no pavlovia folder
- checked that the modifications from this thread (Does PsychoPy3 only function with an internet connection?) are incorporated in news.py as news.py is mentioned in the error message
What specifically went wrong when you tried that?:
Below is the most complete last app load file I could get (there is no time to read the error messages during startup as it crashes too quickly, and often before the error messages are done being written).
I have tried googling any of these possible errors but can’t find anything helpful. Any ideas as to what could be causing the problem would be appreciated!
I suspect it could have something to do with the fact that those are university-controlled computers linked to each other (I do not have admin rights to run the programme, but the installation was done by IT so with admin rights).
0.1500 DEBUG Opening message catalog C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\psychopy\localization..\app\locale\fr_FR\LC_MESSAGE\messages.mo for locale fr_FR
pygame 2.1.0 (SDL 2.0.16, Python 3.8.10)
Hello from the pygame community. Contribute - pygame wiki
PTB-INFO: Using modified PortAudio V19.7.0-devel, revision unknown
4.7930 DEBUG Looking for Tobii device configuration file…
4.7936 DEBUG No Tobii device configuration file found.
4.7937 DEBUG Looking for SR Research EyeLink device configuration file…
4.7942 DEBUG No SR Research EyeLink device configuration file found.
4.7943 DEBUG Looking for Gazepoint device configuration file…
4.7948 DEBUG No Gazepoint device configuration file found.
4.7949 DEBUG Looking for PupilLabs device configuration file…
4.7954 DEBUG No PupilLabs device configuration file found.
6.2898 INFO Trying to load audio library: PTB
6.4124 INFO Loaded psychtoolbox audio version 3.0.18.606399524
6.4127 INFO sound is using audioLib: ptb
6.6869 WARNING image was set to update during ISI_load_images Static Component, but that component no longer exists
6.6870 WARNING image was set to update during ISI_load_images Static Component, but that component no longer exists
6.6870 WARNING image was set to update during ISI_load_images Static Component, but that component no longer exists
6.6870 WARNING image was set to update during ISI_load_images Static Component, but that component no longer exists
6.6870 WARNING image was set to update during ISI_load_images Static Component, but that component no longer exists
8.2742 DEBUG No PsychoPy plugin packages found in environment.
Exception in thread Thread-7:
Traceback (most recent call last):
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\threading.py”, line 932, in _bootstrap_inner
self.run()
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\threading.py”, line 870, in run
self._target(*self._args, **self._kwargs)
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\psychopy\app\connections\news.py”, line 24, in getNewsItems
resp = requests.get(url, timeout=0.5)
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\requests\api.py”, line 75, in get
return request(‘get’, url, params=params, **kwargs)
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\requests\api.py”, line 61, in request
return session.request(method=method, url=url, **kwargs)
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\requests\sessions.py”, line 532, in request
settings = self.merge_environment_settings(
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\requests\sessions.py”, line 711, in merge_environment_settings
env_proxies = get_environ_proxies(url, no_proxy=no_proxy)
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\requests\utils.py”, line 797, in get_environ_proxies
if should_bypass_proxies(url, no_proxy=no_proxy):
File “C:\Users\utilisateur\AppData\Local\Programs\PsychoPy\lib\site-packages\requests\utils.py”, line 781, in should_bypass_proxies
bypass = proxy_bypass(parsed.hostname)
Thank you for any help!