Occasional "Unable to download resource" error

URL of experiment: Pavlovia

Description of the problem: Out of dozens of participants, two have reported seeing an error about resources. The error is “unable to download resource: xyz” where xyz is this survey: Pavlovia that is embedded into the experiment. I was unable to reproduce this error on my end. Clearing the cache with CTRL+SHIFT+R also did not seem to help. Any suggestions?

Thank you!
Dominik

Are you using a local JSON file for your survey or the survey ID? I assume the former.

Perhaps those two participants had an unstable Internet connection.

Ctrl-Shift-R will give you the latest Builder file but you sometimes need to use an incognito tab to get the latest resources.

Thanks for your help, but I’m actually using the survey ID.