Installation issue 2025.2.3beta

Other
1

HI

I have just reinstalled this version but get the following error log (NB I uninstalled previous versions, restarted my machine, and reinstalled). PLease can you advise.

bob snowden

Traceback (most recent call last):
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 501, in startSession
self.gitlab.auth()
File “C:\Program Files\PsychoPy\lib\site-packages\gitlab\client.py”, line 391, in auth
self.user = self._objects.CurrentUserManager(self).get()
File “C:\Program Files\PsychoPy\lib\site-packages\gitlab\exceptions.py”, line 346, in wrapped_f
return f(*args, **kwargs)
File “C:\Program Files\PsychoPy\lib\site-packages\gitlab\mixins.py”, line 122, in get
server_data = self.gitlab.http_get(self.path, **kwargs)
File “C:\Program Files\PsychoPy\lib\site-packages\gitlab\client.py”, line 804, in http_get
result = self.http_request(
File “C:\Program Files\PsychoPy\lib\site-packages\gitlab\client.py”, line 764, in http_request
raise gitlab.exceptions.GitlabAuthenticationError(
gitlab.exceptions.GitlabAuthenticationError: 401: invalid_token

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app_psychopyApp.py”, line 1246, in onIdle
idle.doIdleTasks(app=self) # run once
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\idle.py”, line 140, in doIdleTasks
_doTask(taskName, app)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\idle.py”, line 177, in _doTask
currentTask’func’
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\pavlovia_ui\menu.py”, line 103, in setUser
pavlovia.login(token)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 154, in login
currentSession.setToken(token, refreshToken=refreshToken)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 468, in setToken
self.startSession(token, refreshToken=refreshToken)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 516, in startSession
resp[‘access_token’],
KeyError: ‘access_token’

Unhandled internal error — Invalid Gitlab auth token
2

Hi There,

Are you on a mac or a windows? Are you able to locate the .psychopy3 folder (on mac this is in Users/[your username] as a hidden file so ensure to show hidden files )→ go in the “pavlovia” subfolder → delete the users.json file → restart the psychopy application and try to log in.

Thanks!

Becca

3

Dear Becca

Thanks for getting back to me. You will have to excuse my ignorance of these things.

I am on Windows using my machine at work (Cardiff University). I have no idea where a .psychopy3 folder might be located. Can you give me a clue?

Thanks

Bob

4

Here is its location on my Windows PC.

C:\Users\xxxx\AppData\Roaming\psychopy3\pavlovia

5

Super – this seems to have worked – many thanks

Bob Snowden