Error when starting up PsychoPy Builder

If this template helps then use it. If not then just delete and start from scratch.

OS (e.g. Win10): Sequoia 15.1
PsychoPy version (e.g. 1.84.x): PsychoPy 2024.2.4 modern py3.10
Standard Standalone? (y/n) If not then what?:
What are you trying to achieve?: I want to open builder.

What did you try to make it work?: I tried installing a more recent version of PsychoPy and that did not work.

What specifically went wrong when you tried that?:
I tried to open builder and got the following error message. “PsychoPy encountered an unhandled internal error! Please send the report…”

Traceback (most recent call last):
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/exceptions.py”, line 344, in wrapped_f
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/mixins.py”, line 155, in get
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/client.py”, line 807, in http_get
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/client.py”, line 773, in http_request
gitlab.exceptions.GitlabHttpError: 500:

Something went wrong (500) body { color: #666; text-align: center; font-family: “Helvetica Neue”, Helvetica, Arial, sans-serif; margin: auto; font-size: 14px; }
h1 {
  font-size: 56px;
  line-height: 100px;
  font-weight: 400;
  color: #456;
}

h2 {
  font-size: 24px;
  color: #666;
  line-height: 1.5em;
}

h3 {
  color: #456;
  font-size: 20px;
  font-weight: 400;
  line-height: 28px;
}

hr {
  max-width: 800px;
  margin: 18px auto;
  border: 0;
  border-top: 1px solid #EEE;
  border-bottom: 1px solid white;
}

img {
  max-width: 40vw;
  display: block;
  margin: 40px auto;
}

a {
  line-height: 100px;
  font-weight: 400;
  color: #4A8BEE;
  font-size: 18px;
  text-decoration: none;
}

.container {
  margin: auto 20px;
}

.go-back {
  display: none;
}
“GitLab

500

Whoops, something went wrong on our end.


Try refreshing the page, or going back and attempting the action again.

Please contact your GitLab administrator if this problem persists.

Go back

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/app/_psychopyApp.py”, line 1206, in onIdle
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/app/idle.py”, line 133, in doIdleTasks
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/app/idle.py”, line 170, in _doTask
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/app/pavlovia_ui/menu.py”, line 103, in setUser
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/projects/pavlovia.py”, line 149, in login
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/projects/pavlovia.py”, line 446, in setToken
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/psychopy/projects/pavlovia.py”, line 479, in startSession
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/client.py”, line 399, in auth
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/v4/objects/users.py”, line 172, in get
File “/Applications/PsychoPy.app/Contents/Resources/lib/python3.10/gitlab/exceptions.py”, line 346, in wrapped_f
gitlab.exceptions.GitlabGetError: 500:

Something went wrong (500) body { color: #666; text-align: center; font-family: “Helvetica Neue”, Helvetica, Arial, sans-serif; margin: auto; font-size: 14px; }
h1 {
  font-size: 56px;
  line-height: 100px;
  font-weight: 400;
  color: #456;
}

h2 {
  font-size: 24px;
  color: #666;
  line-height: 1.5em;
}

h3 {
  color: #456;
  font-size: 20px;
  font-weight: 400;
  line-height: 28px;
}

hr {
  max-width: 800px;
  margin: 18px auto;
  border: 0;
  border-top: 1px solid #EEE;
  border-bottom: 1px solid white;
}

img {
  max-width: 40vw;
  display: block;
  margin: 40px auto;
}

a {
  line-height: 100px;
  font-weight: 400;
  color: #4A8BEE;
  font-size: 18px;
  text-decoration: none;
}

.container {
  margin: auto 20px;
}

.go-back {
  display: none;
}
“GitLab

500

Whoops, something went wrong on our end.


Try refreshing the page, or going back and attempting the action again.

Please contact your GitLab administrator if this problem persists.

Go back