Hi,
I have been trying to set up a new Pavlovia account for my MRes thesis research at Northumbria University for over a week, but I have not received any confirmation emails.
I have:
- Attempted to sign up multiple times using my Northumbria email ([email protected])
- Used the “resend confirmation” function multiple times
- Checked my inbox, junk folder, and Microsoft 365 quarantine
- Asked my university IT department to investigate. They have confirmed they have no logs of any emails arriving from Pavlovia at our gateway, so the emails do not appear to be reaching us at all.
The account is needed for my thesis study which begins recruitment in early July, so I would really appreciate any help.
Thank you!
Chloe Callan