Can´t run experiment

Online experiments
1

Hi guys,

I just can’t get my experiment to work!
Whenever I press start, the following message appears:

Traceback (most recent call last):
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\builder\builder.py”, line 1388, in runFile
if self.sendToRunner(event):
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\builder\builder.py”, line 1333, in sendToRunner
self.app.showRunner()
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app_psychopyApp.py”, line 882, in showRunner
self.runner = self.newRunnerFrame()
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app_psychopyApp.py”, line 896, in newRunnerFrame
self.runner = RunnerFrame(parent=None,
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\runner\runner.py”, line 59, in init
self.panel = RunnerPanel(self, id, title, app)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\runner\runner.py”, line 492, in init
self.ribbon = RunnerRibbon(self)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\runner\runner.py”, line 1234, in init
self.addPavloviaUserCtrl(
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\ribbon.py”, line 192, in addPavloviaUserCtrl
btn = self.sections[section].addPavloviaUserCtrl(name=name, ribbon=self, frame=frame)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\ribbon.py”, line 390, in addPavloviaUserCtrl
btn = PavloviaUserCtrl(self, ribbon=ribbon, frame=frame)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\ribbon.py”, line 765, in init
self.updateInfo()
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\ribbon.py”, line 831, in updateInfo
user = pavlovia.getCurrentSession().user
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 504, in user
self._user = User(self.gitlab.user.username)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 197, in init
assert ‘gitlabId’ in self.info, _translate(
AssertionError: Could not retrieve user info for user jstr, server returned:
{}

Do you know what to do?

Thank you so much
Julia

2

It’s an issue with logging in to your Pavlovia account from the app. When you open the app, in the top right you should see your username (jstr) and a little down arrow, click that and go to “Edit user”, and then see if you can successfully log in to Pavlovia in the browser window that opens. Failing that, go to “log out” and then try to log in to your Pavlovia account in the app again. Either way, the issue is not with the experiment itself but with uploading it to Pavlovia.

3

Thank you so much!