SSL EOF error when login in pavlovia account in psychopy (trouble caused by proxy))

Description of the problem:
Recently I have update the psychopy into 2022.2.5 version, and I found that I can’t login in pavlovia account or run the java script in the browser.(Version 2020.1 allowed me to do that) I guess it’s a kind of Internet error, which I write below.

I have used proxy in order to reach the Internet (google, for example), so maybe it’s a problem caused by proxy. When I closed the proxy, I got another error that the Internet can’t be connected. It’s strange because I can reach to pavlovia in browser without proxy actually, it just didn’t work out in psychopy.

Any help will be appreciated.

Error:
Traceback (most recent call last):
File “C:\Program Files\PsychoPy\lib\site-packages\urllib3\connectionpool.py”, line 696, in urlopen
self._prepare_proxy(conn)
File “C:\Program Files\PsychoPy\lib\site-packages\urllib3\connectionpool.py”, line 964, in _prepare_proxy
conn.connect()
File “C:\Program Files\PsychoPy\lib\site-packages\urllib3\connection.py”, line 364, in connect
conn = self._connect_tls_proxy(hostname, conn)
File “C:\Program Files\PsychoPy\lib\site-packages\urllib3\connection.py”, line 501, in connect_tls_proxy
socket = ssl_wrap_socket(
File "C:\Program Files\PsychoPy\lib\site-packages\urllib3\util\ssl
.py", line 453, in ssl_wrap_socket
ssl_sock = ssl_wrap_socket_impl(sock, context, tls_in_tls)
File "C:\Program Files\PsychoPy\lib\site-packages\urllib3\util\ssl
.py", line 495, in _ssl_wrap_socket_impl
return ssl_context.wrap_socket(sock)
File “C:\Program Files\PsychoPy\lib\ssl.py”, line 500, in wrap_socket
return self.sslsocket_class._create(
File “C:\Program Files\PsychoPy\lib\ssl.py”, line 1040, in _create
self.do_handshake()
File “C:\Program Files\PsychoPy\lib\ssl.py”, line 1309, in do_handshake
self._sslobj.do_handshake()
ssl.SSLEOFError: EOF occurred in violation of protocol (_ssl.c:1131)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “C:\Program Files\PsychoPy\lib\site-packages\requests\adapters.py”, line 439, in send
resp = conn.urlopen(
File “C:\Program Files\PsychoPy\lib\site-packages\urllib3\connectionpool.py”, line 755, in urlopen
retries = retries.increment(
File “C:\Program Files\PsychoPy\lib\site-packages\urllib3\util\retry.py”, line 574, in increment
raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host=‘lib.pavlovia.org’, port=443): Max retries exceeded with url: /psychojs-2022.2.5.iife.js (Caused by SSLError(SSLEOFError(8, ‘EOF occurred in violation of protocol (_ssl.c:1131)’)))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\builder\builder.py”, line 3927, in onPavloviaDebug
self.frame.app.runner.panel.runOnlineDebug(evt=evt)
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\runner\runner.py”, line 766, in runOnlineDebug
self.getPsychoJS()
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\runner\runner.py”, line 816, in getPsychoJS
req = requests.get(url)
File “C:\Program Files\PsychoPy\lib\site-packages\requests\api.py”, line 75, in get
return request(‘get’, url, params=params, **kwargs)
File “C:\Program Files\PsychoPy\lib\site-packages\requests\api.py”, line 61, in request
return session.request(method=method, url=url, **kwargs)
File “C:\Program Files\PsychoPy\lib\site-packages\requests\sessions.py”, line 542, in request
resp = self.send(prep, **send_kwargs)
File “C:\Program Files\PsychoPy\lib\site-packages\requests\sessions.py”, line 655, in send
r = adapter.send(request, **kwargs)
File “C:\Program Files\PsychoPy\lib\site-packages\requests\adapters.py”, line 514, in send
raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host=‘lib.pavlovia.org’, port=443): Max retries exceeded with url: /psychojs-2022.2.5.iife.js (Caused by SSLError(SSLEOFError(8, ‘EOF occurred in violation of protocol (_ssl.c:1131)’)))

Hi, have you tried switching back to an older version to see if you can access pavlovia through psychopy?

Are you using a proxy? Please consider correctly configuring the proxy in File-Preferences-Connection or disabling proxy during login.