Hello the PsychoPy Community,
I am running a task with participants hearing and repeating sentences. I am using the Builder of PsychoPy 64-bit Standalone v.3.2.4. on an HP laptop running Windows 10 64-bit.
The experiment works flawlessly through the integrated sound card (Realtek High Definition), from beginning to end.
The problems come when I connect my external sound card, a Steinberg UR22. The experiments does not load anymore. After I clicked on the Run button, I can enter the participant’s number. Then there is a gray screen remaining on for a few seconds. After that, I am back to the builder view as if nothing had happened.
There is no error message.
I need to run the experiment on PsychoPy 3.4.2 as I had many other problems with older versions, so I am trying hard to have the task working on this version.
What I tried
I disabled the input and output of the integrated audio while using the external sound card. The problem persists.
I checked the external card’s drivers and I verified that it works with other audio apps: with Audacity and Steinberg Cubase, the external sound card works fine (both input and output).
I check the “Audio device” case = I tried all the options, no one worked
I checked “Audio library” = it seems that there is no mention of the card’s drivers: [‘pyo’, ‘sounddevice’, ‘pyo’, ‘pygame’, ]
Does anyone have an idea of how I could have PsychoPy recognize the external sound card?
Any insights would be very much appreciated!
Thank you in advance,