Communicate with EEG trigger box

OS (e.g. Win10): Win 10
PsychoPy version (e.g. 1.84.x): 2024.1.1
Standard Standalone? (y/n): Yes

I am trying to communicate with the trigger box of my EEG device to send triggers while running PsychoPy, but I cannot make it work. The EEG I use is the Quick-20 from Cognionics (CGX) & the trigger box is also from this device. I connected the trigger box via Micro USB to USB-A, which allows the computer to communicate to both the parallel port & USB (image attached). CGX Acquisition software is used to record EEG.
I tried the Parallel Out Component Guidelines (installed the drivers and everything), and the experiment ran without a problem, but PsychoPy would not send triggers to the acquisition software. Then, I tested the Serial Out component using either the builder built-in component or the code component. This time, my trigger box’s LED lights flashed every time when the trigger was supposed to be sent, but in the acquired EEG data software, triggers were not recorded.

Does anyone have similar experience or know how to fix this issue?