# Unknown resources online

**URL:** <https://discourse.psychopy.org/t/unknown-resources-online/26744>\
**Category:** Online experiments\
**Tags:** online, pavlovia\
**Created:** [January 10, 2022, 3:16pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744 "2022-01-10T15:16:43Z")\
**Posts on this page:** 19\
**Page:** 1

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**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 10, 2022, 3:16pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/1 "2022-01-10T15:16:43Z")

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URL of experiment:  
[https://run.pavlovia.org/yonglongwen/hanzi/html/?\_\_pilotToken=9bf31c7ff062936a96d3c8bd1f8f2ff3&\_\_oauthToken=594ef5a8b34e63d7a4c4c60b796d9ec64dba6bc4043f692f1aeb52b56d875489](https://run.pavlovia.org/yonglongwen/hanzi/html/? __pilotToken=9bf31c7ff062936a96d3c8bd1f8f2ff3&__ oauthToken=594ef5a8b34e63d7a4c4c60b796d9ec64dba6bc4043f692f1aeb52b56d875489)  
Description of the problem:  
Please Hlep me!  
unknown resources  
Why is the resource progress bar not displayed,such as

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/9/5/952bc7188c8d8d9f1fd5495b6355a5750fc650b4.png)

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**Author:** ![JensBoelte](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jensboelte/32/9060_2.png) [@JensBoelte](https://discourse.psychopy.org/u/JensBoelte)\
**Post date:** [January 10, 2022, 3:52pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/2 "2022-01-10T15:52:48Z")

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Hello wen,

links to experiments in pilot mode expire after one hour.

Do you load your stimuli via an excel-file? Do you refer to the excel-file via a variable? If so, add the resources as Additional Rescoures under Edit experiment settings, Online. I assume the experiment ran offline.

Best wishes Jens

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**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 11, 2022, 1:54am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/3 "2022-01-11T01:54:40Z")

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Thank you.  
But I don’t know “add the resources as Additional Rescoures under Edit experiment settings”,how to do.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/6/d/6d6a29e5ec19f064152c3bd00eb5752576644427.png)

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**Author:** ![JensBoelte](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jensboelte/32/9060_2.png) [@JensBoelte](https://discourse.psychopy.org/u/JensBoelte)\
**Post date:** [January 11, 2022, 7:30am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/4 "2022-01-11T07:30:35Z")

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Hello Wen,

perhaps this picture helps you. Notice, that this only helps if you load your stimuli via an excel-file that is set with the help of a variable.

 ![PsychoPy](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/f/4/f442a28b8e08440ce69fbc6d0fc58a1ab91d62f3.png)

Best wishes Jens

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 12, 2022, 2:01am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/5 "2022-01-12T02:01:07Z")

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The same error still occurs when I perform the following operations

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/9/1/9114827c1a91736ea113ed492595c2afd14338b2.png)

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 12, 2022, 2:09am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/6 "2022-01-12T02:09:22Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/e/c/ecacba8243e608883d647f532e8a51847653ca61.png)

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**Author:** ![JensBoelte](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jensboelte/32/9060_2.png) [@JensBoelte](https://discourse.psychopy.org/u/JensBoelte)\
**Post date:** [January 12, 2022, 10:05am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/7 "2022-01-12T10:05:24Z")

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Hello Wen,

Which version are you using? If it is a recent version, for instance 2021.2.3, delete the html-folder as an output-path in the online tab.

Best wishes Jens

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [January 12, 2022, 10:17am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/8 "2022-01-12T10:17:46Z")

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To follow up on @JensBoelte 's point, you will probably need to recreate the experiment on Pavlovia without an html folder. Simply removing html from the current version and resyncing isn’t enough.

> [@"Unknown Resource" online, but works fine offline?](https://discourse.psychopy.org/t/unknown-resource-online-but-works-fine-offline/25793/10):
>
> I have a few minutes to write a reply now. I have one experiment still using the html folder where I have set “Use PsychoPy Version” to 2020.2.3 in Experiment Settings. For another experiment what I did was: Close the experiment in Builder. Download any existing data from Pavlovia. Delete the repository from Pavlovia. Delete the local .git folder. Delete the local html folder (after removing any files than only exist in it). Delete other unnecessary local files. Open the experiment in Builde…

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**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 13, 2022, 11:42am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/9 "2022-01-13T11:42:44Z")

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Thank you for your patience to reply!But I still have a problem following your method,such as:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/3/8/38d53d494fdfe2c1fbc1b0cefa66fbf27d08460d.png)

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<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [January 13, 2022, 11:51am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/10 "2022-01-13T11:51:44Z")

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What link did you try? That suggests that you are either trying to access a folder that doesn’t contain index.html in it. Check on Gitlab to see the you have:

1. index.html in your root folder
2. No html sub-folder

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 13, 2022, 12:39pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/11 "2022-01-13T12:39:55Z")

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How delete the repository from Pavlovia.I found all the previous files are here.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/a/1/a1a713d33b4d0730d4ac4917f2097ef544d3caa6.png)  
please tell me how to operate it.

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 13, 2022, 12:48pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/12 "2022-01-13T12:48:28Z")

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This is the experimental link: [Pavlovia](https://pavlovia.org/yonglongwen/hanziexp1)

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<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [January 13, 2022, 2:02pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/13 "2022-01-13T14:02:34Z")

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You need to delete it via your dashboard

> **[Pavlovia](https://pavlovia.org/dashboard?tab=1)**
>
> The place for the wide community of researchers in the behavioural sciences to run, share, and explore experiments online

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 14, 2022, 10:42am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/14 "2022-01-14T10:42:55Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/2/0/203c2b0c2c917948a881e1ef3a0f797422875bf6.png)

please you check these folders. Mistakes will still happen,such as

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/e/1/e1c4bd0e8b4fa5ad809fdbac42dfd1bb3af7175a.png)

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<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [January 14, 2022, 11:01am UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/15 "2022-01-14T11:01:26Z")

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As far as I can tell, this folder hasn’t synced.

[https://run.pavlovia.org/yonglongwen/hanziexp1](https://run.pavlovia.org/yonglongwen/hanziexp1) says 404 not found because there was no html file in that folder.

What link is forbidden? Do you get an error when you try to sync?

I’m also wondering about whether the Chinese characters in the folder names are causing an issue.

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 14, 2022, 12:14pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/16 "2022-01-14T12:14:08Z")

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I don’t get any error when I try to sync.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/7/0/700a55d1451b29d80bfd0c6b5a52ab17cbb9d0c7.png)

When I change Chinese characters into English, I met such error:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/b/9/b96d8c991a1d3512c7f272ccb90618403dd6a2ce.png)

As far as I don’t konw how solve it ,please help me tell your Email adress.After I sent it to you

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<div class="post-metadata">

**Author:** ![JensBoelte](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jensboelte/32/9060_2.png) [@JensBoelte](https://discourse.psychopy.org/u/JensBoelte)\
**Post date:** [January 14, 2022, 12:33pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/17 "2022-01-14T12:33:36Z")

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Hello Wen,

does your experiment run locally? If it does not, the experiment won’t sync.

Best wishes Jens

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<div class="post-metadata">

**Author:** ![wen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wen/32/30795_2.png) [@wen](https://discourse.psychopy.org/u/wen)\
**Post date:** [January 14, 2022, 3:09pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/18 "2022-01-14T15:09:15Z")

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Thank you!  
My experiment can run locally,but the experiment won’t run on pavlovia.  
I have try many ways to solve it, but already insuccess.  
Can you help me sync with pavlovia?

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<div class="post-metadata">

**Author:** ![JensBoelte](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jensboelte/32/9060_2.png) [@JensBoelte](https://discourse.psychopy.org/u/JensBoelte)\
**Post date:** [January 14, 2022, 4:00pm UTC](https://discourse.psychopy.org/t/unknown-resources-online/26744/19 "2022-01-14T16:00:57Z")

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Hello Wen,

looking at your last screenshot and the one screenshot (3 days ago) from where you show the resources that you add for Online, I noticed that the path to Instruction.png is wrong. It should read simply “Instruction.png” instead of “Instr\Instruction.png” Did you update that in the meantime? Also, the experiment was named “untitled”?

You need give access (search for “giving access to gitlab-project” to find out how to do this) to your project such that one could fork it and give it a try or upload a toy version of your experiment here.

Best wishes Jens