# Unknown resource error Excel

**URL:** <https://discourse.psychopy.org/t/unknown-resource-error-excel/21071>\
**Category:** Online experiments\
**Created:** [March 8, 2021, 11:34am UTC](https://discourse.psychopy.org/t/unknown-resource-error-excel/21071 "2021-03-08T11:34:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![MiloH](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MiloH](https://discourse.psychopy.org/u/MiloH)\
**Post date:** [March 8, 2021, 11:34am UTC](https://discourse.psychopy.org/t/unknown-resource-error-excel/21071/1 "2021-03-08T11:34:34Z")

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URL of experiment: [EMS - Experimental Management System](https://cardiff.sona-systems.com/default.aspx?p_return_experiment_id=9643)

Description of the problem: Hi there, I’m rather new to this and having to use psychopy for my dissertation. For some reason a number of people are able to complete my study fine and I have full sets of data from them. However, a number of people are sending me screenshots

 ![psychology experiment](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/e/7/e78e731aeb0e819eaed7633926ffc2e2eda5964b.jpeg)  
and they look like this. Any ideas on what I’ve done wrong? Many thanks for any help.