# Unable to Start PsychoPy (DLL load failed: the file cannot be accessed by the system)

**URL:** <https://discourse.psychopy.org/t/unable-to-start-psychopy-dll-load-failed-the-file-cannot-be-accessed-by-the-system/22121>\
**Category:** Other\
**Tags:** standalone, psychopy3\
**Created:** [April 7, 2021, 8:33pm UTC](https://discourse.psychopy.org/t/unable-to-start-psychopy-dll-load-failed-the-file-cannot-be-accessed-by-the-system/22121 "2021-04-07T20:33:15Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![mkillah](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/mkillah/32/8636_2.png) [@mkillah](https://discourse.psychopy.org/u/mkillah)\
**Post date:** [April 7, 2021, 8:33pm UTC](https://discourse.psychopy.org/t/unable-to-start-psychopy-dll-load-failed-the-file-cannot-be-accessed-by-the-system/22121/1 "2021-04-07T20:33:15Z")

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Hello everyone,

**OS** : Windows 10 (64)

**PsychoPy version** : 2021.1.2

**Standard Standalone? (y/n)** y

**What are you trying to achieve?:**  
I had no problem using PsychoPy until I bought a new laptop. Soon as I downloaded PsychoPy and installed it, I was not able to run it. When I clicked on the icon, the loading circle would appear next to the cursor and then nothing. I have tried troubleshooting advice, I also dug up all possible solution on the forum (disappeared screen, etc.) and found nothing. I will attach a screenshot with the error that I get.

 ![Capture](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/b/7/b746e0340e7e9527044c2be8693a5ec3dddc7c0c.jpeg)

If anyone can help, I would be thankful!

Cheers